What Sparked 
Habib Metro Bank’s Jump from 3.6 to 4.9 ![]()
Rating? Powered by BakeCX’s UX Design 
Services.
HabibMetro Scope Highlights
BakeCX teamed up with Habib Metro Bank to create a convenient mobile banking experience. We streamlined tasks like payments and account management for quick, error-free use. With a clean, simple UI, the app is easy to navigate and visually appealing, building user trust. By fixing issues like crashes, we made it reliable and user-friendly for all.
20% to 45%
Observe users drop
3.5 Rating
User satisfaction drop
DAU
Daily users activity drop
650K
Total Download
Let’s Talk For UX Audit
User Experience Issues
- High Friction Processes
- Outdated UI/UX
- Generic Features
- Confusing Navigation
Mobile Optimization Challenges
- Desktop-First Approach
- Slow Loading Times
- High Friction Transactions
- Inconsistent Cross-Device UX
User Experience Issues
- High Friction Processes
- Outdated UI/UX
- Generic Features
- Confusing Navigation
Mobile Optimization Challenges
- Desktop-First Approach
- Slow Loading Times
- High Friction Transactions
- Inconsistent Cross-Device UX
Analytics & Feedback Deficiencies
- Lack of Data Driven Insights
- Limited Monitoring and Iteration
- Declining User Ratings
- Limited Monitoring and Iteration
Customer Engagement Gaps
- Low App Activity
- Impersonal Digital Experience
- Outdated UX Patterns
- Inefficient Onboarding
How we plan it
We ensure a user-centric approach, balancing business goals with seamless design for top-tier results.
Setting Business Goals
Define financial service needs
Clarify key success metrics
Outline target user experience
Align design with growth targets
Strategy Workshops
Present Reports
Research & Design
Conduct user experience research.
Develop wireframes and prototypes.
Analyze user behavior data.
Prioritize usability improvements.
Development & Launch
Implement scalable codebase.
Integrate API systems.
Launch across platforms.
Perform post-launch testing.
Competitive Landscape
Habib Metro Bank struggled with low user satisfaction and high app abandonment rates before utilizing our UI UX design company.
Our Achievements Speak Loud and Proud
BakeCX propelled Habib Metro Bank to 100% growth in active users, utilizing some of the best UX designers, resulting in top 3 rankings.
Our Approach
Guided by data insights, we crafted a next-gen banking platform, delivering a seamless UI/UX aligned with Habib Metro Bank's goals.
Old 3 pillars
Ideation & Wireframes
UX Evolution Process
Images showcasing the UX process from initial wireframes to final interactive designs.
UI Evolution Process
Images showcasing the UI transformation modernized elements, clean design, and improved navigation.
Testing Process
Our comprehensive testing process revealed usability improvements and ensured seamless user experiences.
Participants
3 Existing Potential Consumers 3 non Banking Users
Methodology
Remote & in-person Moderated 1 on 1 tests
Participants
Mobile
Scope
Discover ease of task completion
Testing revealed a 90% satisfaction rate, showcasing the work of the best UX designers, with users citing ease of navigation as a major improvement.
User testing led to a 45% reduction in task completion time, proving the effectiveness of our UX design service in improving the overall user journey.
The Design Kit
BakeCX teamed up with Habib Metro Bank to create a convenient mobile banking experience. We streamlined tasks like payments and account management for quick, error-free use.
Testing Process
Our comprehensive testing process revealed usability improvements and ensured seamless user experiences.
Usability Errors
Time On Task
56% reduction in time on tasks
Time On Task
56% reduction in time on tasks
Time On Task
56% reduction in time on tasks
Technical Glitches
Time On Task
56% reduction in time on tasks
Time On Task
56% reduction in time on tasks
Time On Task
56% reduction in time on tasks
Time On Task
56% reduction in time on tasks
Business Impact
Time On Task
56% reduction in time on tasks
Time On Task
56% reduction in time on tasks
Time On Task
56% reduction in time on tasks
See more Projects
We ensure a user-centric approach, balancing business goals with seamless design for top-tier results.
Habib Metropolitan Bank (HMB)
BAKECX’s best UX designers
enhanced our mobile app’s design and development, improving user engagement with their expertise as a top UI and UX company.
Habib Metropolitan Bank (HMB)
BAKECX’s best UX designers
enhanced our mobile app’s design and development, improving user engagement with their expertise as a top UI and UX company.
Habib Metropolitan Bank (HMB)
BAKECX’s best UX designers
enhanced our mobile app’s design and development, improving user engagement with their expertise as a top UI and UX company.
Let’s Create your success 
story with the Data Driven
BakeCX UI UX Company
Share your project requirements at info@bakecx.co Or on WhatsApp +234 234 345
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